Frequently Asked Questions

Ordering & Custom Products

How do I place a custom order?

Ordering custom promotional products, custom apparel, embroidered apparel, screen-printed shirts, engraved gifts, or personalized business products is easy. Simply click Request a Quote on any product page or visit our Request a Quote page. Tell us about your project, and we'll respond with a personalized quote within 2–3 business days

What information do I need to provide for a custom order?

To provide an accurate quote, please include:

Product(s) needed
Quantity
Colors and sizes
Company logo or artwork
Personalization (names, dates, titles, etc.)
Desired delivery date
Shipping destination
Special instructions

The more details you provide, the faster we can prepare your custom quote.

Do you have a minimum order quantity?

Minimum order quantities vary depending on the product. Whether you're ordering custom t-shirts, promotional products, corporate gifts, branded office supplies, or personalized items, we'll confirm the minimum quantity when we prepare your quote.

Can I see a proof before my order is produced?

Yes. Every custom order includes a digital proof for your approval before production begins to ensure your logo, artwork, colors, and personalization are correct.

Pricing & Payment

Why are some products listed at $0.00?

Some of our products are custom/quote-based, meaning pricing depends on quantity, customization, and design complexity. Submit a quote request and we'll provide a detailed price within 2–3 business days.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available at checkout.

Shipping & Turnaround

How long does production take?

Production times vary by product and order size. Standard turnaround is typically 7–14 business days after proof approval. Rush options may be available — please mention your deadline in your quote request.

Do you ship nationwide?

Yes! We ship across the United States. Shipping costs and estimated delivery times are calculated at checkout.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number via email.

Products

Are your candles and wax melts safe?

Our hand-poured beeswax candles and wax melts are crafted with 100% pure beeswax and phthalate-free fragrance oils using carefully selected ingredients. Every candle is made in small batches for exceptional quality and long-lasting fragrance.

What scents are available for candles and wax melts?

We offer a growing collection of scented beeswax candles and wax melts, including seasonal fragrances and year-round favorites. Visit each product page for current scent availability, or contact us about custom scent options.

Are your products made in the USA?

Yes. Caliste's Creationz is a veteran-owned, woman-owned small business proudly operating in the United States. We specialize in custom apparel, promotional products, personalized gifts, laser engraving, embroidery, custom printing, beeswax candles, office supplies, corporate gifts, and branded merchandise for businesses, organizations, schools, churches, and events.